Overview
Our return and refund policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.
To qualify for a return:
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The item must be unused and in the same condition as when you received it.
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It must be in its original packaging.
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You must provide a receipt or proof of purchase.
Do not return your item to the manufacturer.
Non-Returnable Items
We do not accept returns on the following:
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Gift cards
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Downloadable digital products
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Some personal care or hygiene items
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Perishables (e.g. food, flowers)
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Hazardous materials or flammable liquids/gases
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Custom-branded or made-to-order items
Partial Refunds May Be Granted If:
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A returned book shows clear signs of use
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Media (e.g. DVDs, CDs) has been opened
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Any item is not in its original condition or is missing parts for reasons not due to our error
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More than 30 days have passed since delivery
Refund Process
Once we’ve received and inspected your return, we’ll notify you via email regarding the approval or rejection of your refund. If approved:
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A refund will be processed
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The credit will be applied to your original payment method within a few working days
Refund Process
Once we’ve received and inspected your return, we’ll notify you via email regarding the approval or rejection of your refund. If approved:
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A refund will be processed
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The credit will be applied to your original payment method within a few working days
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your card provider — it may take time to reflect
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Contact your bank — processing delays are common
If all steps fail, email us at info@inzalicapital.co.za
Non-Returnable Items
We do not accept returns on the following:
-
Gift cards
-
Downloadable digital products
-
Some personal care or hygiene items
-
Perishables (e.g. food, flowers)
-
Hazardous materials or flammable liquids/gases
-
Custom-branded or made-to-order items
Partial Refunds May Be Granted If:
-
A returned book shows clear signs of use
-
Media (e.g. DVDs, CDs) has been opened
-
Any item is not in its original condition or is missing parts for reasons not due to our error
-
More than 30 days have passed since delivery
Refund Process
Once we’ve received and inspected your return, we’ll notify you via email regarding the approval or rejection of your refund. If approved:
-
A refund will be processed
-
The credit will be applied to your original payment method within a few working days
Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account again
-
Contact your card provider — it may take time to reflect
-
Contact your bank — processing delays are common
If all steps fail, email us at [insert email address].
Exchanges
We only replace items that are defective or damaged.
To request an exchange for the same item, email [insert email] and send the item to:
[insert physical address]
Gifts
If marked as a gift at checkout and shipped directly to you:
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You’ll receive store credit once the return is processed
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A gift certificate will be issued via email or post
If the item was not marked as a gift, we’ll refund the original purchaser directly.
Shipping Returns
To return your product, please courier or post it to:
[insert physical address]
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
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If eligible for a refund, return shipping costs will be deducted from your refund
For high-value returns, we recommend a trackable courier service or shipping insurance.
Need Help?
Email us at info@inzalicapital.co.za for support with refunds, returns, or any queries related to this policy.